Production Services Lead , Core Technology Infrastructure

at Bank of America
Location Charlotte, NC
Date Posted November 2, 2021
Category Default
Job Type Full-time

Description

Job Description:

Position Summary

The ideal candidate must be highly self-motivated, proactive, attention to detail with excellent Verbal and written communication skills interacting with partners like Technology Infrastructure, Architects, Developers, Project Managers Business stakeholders and Other Prod Support teams like CCO, L1, L2, L3, as required.

  • Ability to think of process improvements to improve platform stability and resiliency

  • Serve as hands on Subject Matter Expert and support issues resolution (Priority 1, 2 & 3)

  • Ensure Systems and applications meet/exceed performance, fault tolerance and availability metrics.

  • Assess and suggest process improvements, enhancements and performance improvements

  • Support Application Change and deployment activities.

  • Perform Code deep dive and Root cause analysis of problem issues.

  • Ensure Shift coverage and availability for on call/off-hour support and proactive monitoring. Maintain documentation of the issues and knowledge of production applications infrastructure.

  • Must be able to concisely communicate complex technical topics to a technical audience. Proficient in the Agile SDLC development

Primary Skill

  • TSO/ISPF

Secondary Skill

  • Cobol

Tertiary Skill

  • IBM CICS / VS

Required Skills

7 to 10 years' Experience with Deep Understanding of Mainframe applications using IBM Mainframe, z/OS (ISPF, TSO, JCL), Unix Shell Scripting, DB2,VSAM,MDM Framework, z/VM, z/VSE. CICS, COBOL, Oracle, DB2, SQL Server, Cassandra, MEMSQL, and Hadoop with SQL/CQL, IBM DataStage and Unix Script Jobs, AutoSys, CA7, MQ Messaging, IBM WebSphere

Desired Skills

Understanding of Middleware technologies using Java, J2EE, MuleSoft, REST, SOAP (Web Services)

Core Technology Infrastructure Organization:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

  • Commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

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Job Description:

Position Summary

The ideal candidate must be highly self-motivated, proactive, attention to detail with excellent Verbal and written communication skills interacting with partners like Technology Infrastructure, Architects, Developers, Project Managers Business stakeholders and Other Prod Support teams like CCO, L1, L2, L3, as required.

  • Ability to think of process improvements to improve platform stability and resiliency

  • Serve as hands on Subject Matter Expert and support issues resolution (Priority 1, 2 & 3)

  • Ensure Systems and applications meet/exceed performance, fault tolerance and availability metrics.

  • Assess and suggest process improvements, enhancements and performance improvements

  • Support Application Change and deployment activities.

  • Perform Code deep dive and Root cause analysis of problem issues.

  • Ensure Shift coverage and availability for on call/off-hour support and proactive monitoring. Maintain documentation of the issues and knowledge of production applications infrastructure.

  • Must be able to concisely communicate complex technical topics to a technical audience. Proficient in the Agile SDLC development

Primary Skill

  • TSO/ISPF

Secondary Skill

  • Cobol

Tertiary Skill

  • IBM CICS / VS

Required Skills

7 to 10 years' Experience with Deep Understanding of Mainframe applications using IBM Mainframe, z/OS (ISPF, TSO, JCL), Unix Shell Scripting, DB2,VSAM,MDM Framework, z/VM, z/VSE. CICS, COBOL, Oracle, DB2, SQL Server, Cassandra, MEMSQL, and Hadoop with SQL/CQL, IBM DataStage and Unix Script Jobs, AutoSys, CA7, MQ Messaging, IBM WebSphere

Desired Skills

Understanding of Middleware technologies using Java, J2EE, MuleSoft, REST, SOAP (Web Services)

Core Technology Infrastructure Organization:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

  • Commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Position Summary

The ideal candidate must be highly self-motivated, proactive, attention to detail with excellent Verbal and written communication skills interacting with partners like Technology Infrastructure, Architects, Developers, Project Managers Business stakeholders and Other Prod Support teams like CCO, L1, L2, L3, as required.

  • Ability to think of process improvements to improve platform stability and resiliency

  • Serve as hands on Subject Matter Expert and support issues resolution (Priority 1, 2 & 3)

  • Ensure Systems and applications meet/exceed performance, fault tolerance and availability metrics.

  • Assess and suggest process improvements, enhancements and performance improvements

  • Support Application Change and deployment activities.

  • Perform Code deep dive and Root cause analysis of problem issues.

  • Ensure Shift coverage and availability for on call/off-hour support and proactive monitoring. Maintain documentation of the issues and knowledge of production applications infrastructure.

  • Must be able to concisely communicate complex technical topics to a technical audience. Proficient in the Agile SDLC development

Primary Skill

  • TSO/ISPF

Secondary Skill

  • Cobol

Tertiary Skill

  • IBM CICS / VS

Required Skills

7 to 10 years' Experience with Deep Understanding of Mainframe applications using IBM Mainframe, z/OS (ISPF, TSO, JCL), Unix Shell Scripting, DB2,VSAM,MDM Framework, z/VM, z/VSE. CICS, COBOL, Oracle, DB2, SQL Server, Cassandra, MEMSQL, and Hadoop with SQL/CQL, IBM DataStage and Unix Script Jobs, AutoSys, CA7, MQ Messaging, IBM WebSphere

Desired Skills

Understanding of Middleware technologies using Java, J2EE, MuleSoft, REST, SOAP (Web Services)

Core Technology Infrastructure Organization:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

  • Commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Production Services is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people.
Shift:

1st shift (United States of America)

Hours Per Week: 

40